Can't overstate how excellent my experience was. They were ultra-professional, reasonably priced, and communicative every step of the way. My belongings were picked up in Westport and dropped off in Chicago 3 days later without any problem whatsoever. And a special shout out to Robert - he was the coordinator for my move and went above and beyond to help me. Thank you, Robert!
They came to two small apartments in NY to pick up the remaining 15% of my stuff. It was not a big job, just clothes and odds-and-ends, nothing significant. I stepped out briefly as they neared the end of the packing, and when I came back I found out that the foreman had pressured my wife into increasing the level of the tip to $320. Which would have been reasonable if it were for the full move, but it was for 15% of the things that they completed in a couple of hours. I had already tipped on the other 85% and was further going to be tipping again when the things arrived. It was, in any case, grossly inappropriate for them to extort money from her above and beyond what had been offered.
After several days of back and forth and frustration, I finally agreed to use Noah's Ark after they discounted to within 15% of a competitor because it really felt like there was no other way I was going to get my stuff back at a reasonable cost without getting a lawyer involved, and I was extremely anxious to actually confirm the move.
Noah's Ark made it effectively impossible for me to use anyone but them to make my interstate move. They had the vast majority (85%) of my things already in storage, and I was consolidating two smaller locations and moving to South Carolina. They quoted me 50% more than any competitor for the interstate move, and when I told them I would be using someone else, they effectively said that they wouldn't be able to take my things out of storage without substantial charges that wouldn't be known until the day the stuff was moved out (I could not get access to my things to move them personally).
Small example: the most expensive thing I own in the world, a painting, was in a torn box without a label on it. The guys moving my stuff in couldn't tell it was mine so drove off with it still in the truck. When I realized, I tracked him down and he drove 45 minutes out of his way to meet me on the highway and return it to me. He was awesome. Whoever packed it and didn't bother even tagging it, not so much.
I was very impressed with the entire team of Noah's Ark Moving and Storage. They were polite, efficient and respectful of all my belongings. I was amazed how quickly they moved everything. They advised me of any concerns they had about my furniture and carefully wrapped and carried all the pieces. It was a huge move. They completed the move in the allotted time and did an excellent job. I would highly recommend them.
When my stuff arrived, I was shocked to see that two guys had been tasked with unloading what it had taken 5+ people to pack in the first place. There were huge and heavy pieces of furniture that while theoretically possible for two people to carry up a flight of stairs, it was simply absurd to ask them to do so. These two guys absolutely killed themselves getting our stuff into the house, and did so incredibly cheerfully and professionally, but there was just no way for them to reasonably manage it all by themselves in any kind of reasonable length of time, so I and my two friends worked with them until 9pm just to get it done. There were an incredible number of things that had just been wildly and haphazardly packed. Furniture not wrapped or in torn boxes. Mattresses just halfway covered in blankets and plastic, everything torn.
Half of the stuff looked like someone had hidden a bunch of food inside the boxes and then turned loose a pack of starving wolves in the moving truck.
Very skilled and hard-working team. Polite to all. They moved us from an apartment to our house quickly and efficiently, with no damages. I highly recommend them and would use them again.
The insurance claiming process was absurd. I don't even want to get into it other than I'm now 6 months into it and things like, "giant gouge down the middle of my $2,500 walnut table" are assessed at "cosmetic damage only" for $15 despite the fact that it's irreparable and is for all intents and purposes ruined. Broken things in boxes are disallowed because the movers didn't unpack them, which was absolutely physically impossible given the time they had allotted to the move.
Could not be happier with this company! They have an awesome curtious and hard working team. Very reliable and easy to work with. Would highly recommend them!
In summary, I wouldn't recommend Noah's Ark to my worst enemy. Unprofessional, criminally negligent, and operating as if their lives depended on squeezing me for every last nickel they could get.
Dishonest, unprofessional, negligent. Please read my husband's detailed review below, DO NOT use their services.
Noah S Ark Moving Storage is a US Moving Company based in Westport, Connecticut. Noah S Ark Moving Storage is located at 22 Crescent Rd, Westport, CT 06880, USA.
Please contact with Noah S Ark Moving Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Noah S Ark Moving Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.