There's no having to go back to Blue Mercury because there are plenty of better choices. Other stores have better prices because they have sales, have better hours (BM closes by 6 p.m.), stock their merchandise, and have knowledgeable staff that's helpful and friendly. There's also online shopping.
I started to walk away, still facing them and her and (another clerk (tall/slender woman) standing by her side) started laughing in my face. I've driven to get good service from other stores that sell Chanel, due to previous bad service from Blue Mercury clerks that feel indifferent, and at best they tend to have luke-warm personalities. Most of them are not very helpful and it's consistent. Plenty of people have complained that they're not friendly and like to stand around instead of doing their job. Often the store is out of merchandise.
Unbelievable customer service here! Would highly recommend to anyone looking to purchase high-end cosmetics, make up, or skin care!
Bought a mascara from Blue Mercury to find it dried up. Brought it back with my receipt and the clerk said, "This is what the mascara looks like and opens a tester to show me. If it looked creamy like the tester, I wouldn't have brought it back. I said, "So you won't refund my money even though I have the days old receipt?" and she said, "No, because it doesn't look like the mascara in the tester," (meaning creamy consistency), said the heavy-set clerk who's name begins with "M," who kept repeating herself.
I've had the same experience there. Sales representatives are snarky and caddy. This is Westport. You need to bring out the big guns with customer service and never judge a book by its cover if you want to have a great clientele base and reach your targeted sales. I've purchased in New Canaan before because I absolutely love Mario Badescu's skin and body care line. Had a similar experience their about a year ago but, when I walked in to this location I just wasn't as desperate for product so I didn't make a purchase. I know the line so now I order directly from him. It's sad to say that every blue mercury location I've been to in ct (3) has given me the same poor customer service.
Bluemercury is a US Spa based in Westport, Connecticut. Bluemercury is located at 62 Main St, Westport, CT 06880, USA.
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