Unhelpful, unfriendly, and dispondant staff. I've got meth head cousins that haven't slept in over a week that could do better.
I don't know why all the negative reviews, we had a great experience. After our car broke down on our way to a wedding in Massachusetts, we happened to be close by and they had a car available immediately. It was clean and new and the price was good. We could even return it late Sunday night even though the place was closed. No complains.
Horrible, had a reservation and when I got there they didn't had the car I reserved with was a standard, but there were more vehicles and the skinny Indian guy in the night shift, completely rude by the way, told me that even I had a reservation they didn't have a car and they couldn't give one of the ones that were there cause it was not what I reserved. So I proceeded to call customer service were Axel told me they have a 48 hours policy that they can't guarantee a reservation. I asked to speak with the manager on duty, Axel put me on hold and then told me that there was no manager on duty. This is by far the worst car rental and the worst customer service I've encounter. Never come here, I suggest to take an cab to a different Car rental Company
Budget is terrible. They will nickel and dime you to death, and make decisions that hurt both the customer *and* themselves. Makes no sense. Do not be fooled by the low(ish) sticker price. This company is worth avoiding.
The WORST car rental place!!! I wouldn't even give them a star if I could. Will never even attempt to rent from budget and especially not this location. Made a reservation and when we arrived, after sitting in traffic for 30 minutes the guy working told us although we had a reservation, they did not have any cars. He said "I was supposed to call you and let you know but I didn't," then proceeded to be so rude. He does not know how to treat customers or people in general. I asked to see if he could see if another location had a car and he said he can't. He didn't even apologize or attempt to make the situation right. I called customer service where the woman I spoke to apologized and tried to get me a car from the Fairfield location, the only thing was that they would not match the price of the reservation I had yet it is the same company, getting the car from Fairfield was a $200 price difference, she told me that I could to the location directly and see if they could provide me with a car for the price I had the reservation for since they had cars available at that location. After waiting for 30 minutes at the fairfield location since there was only one person working, the woman told me that they didn't have any cars available either and wouldn't for another 3 hours and if I could wait till then, I replied that I couldn't since I had already pushed back my trip by a few hours wasting time going to the Westport location. I left and went to enterprise where they were so accommodating and nice. The gentleman that assisted us was great, not only did he match the price of the reservation we had after explaining to him what happened, he found us a better deal!! Needless to say I will rent from enterprise from now on, I should've gone to them from the beginning.
Budget Car Rental is a US Car Rental based in Westport, Connecticut. Budget Car Rental is located at 1 Ferry Ln, Westport, CT 06880, USA.
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